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These terms are “Only applicable to Rossella Jewellery shops and on original invoice”


 

Gold jewellery:

  1. Within 10 days only, Can be exchanged either for Gold or Diamond jewellery or for gift voucher equal to the invoiced amount of the iewellery item.
  2. Within one year only, Can be exchanged either for Gold or Diamond iewellery a gift voucher. Exchange value will be calculated at the prevailing price of Gold, and after deduction of manufacturing cost and stone weight.
  3. After one year of purchase, Can be exchanged either for Gold or Diamond iewellery a gift voucher. Exchange value will be calculated at the prevailing price of Gold minus 1% and after deduction of manufacturing cost and stone weight.

 

Diamond jewellery

  1. Within 10 days only, Can be exchanged with Diamond jewellery or for diamond gift voucher equal to the invoiced amount of the iewellery item.
  2. Within one year only, Can be upgraded to new diamond jewellery after deduction of remodeling costs, and without exceeding 25% of the invoiced amount. The value of the new Diamond jewellery selected value more than the amount offered for the old one.
  3. After one year of purchase, Can be upgraded to new diamond jewellery and will be valued for upgrade according to market value of the material content. The value of the new Diamond jewellery selected value more than the amount offered for the old one.

 

Important conditions:

Terms of exchangeDiomond iewellery can be upgraded to diamond jewellery only.

  1. iewellery for exchange within l0 days must be in original purchase condition and display no evidence of usage.
  2. Jewellery can be exchanged only once within I0 days’ time period from the original date of purchase.
  3. Exchange or upgrade of iewellery is permitted only upon presenting of original ROSSELLA purchase invoice or o proof of purchase.
  4. Verification and valuation of jewellery for upgrode, exchange or refund may take up to 4 working days.
  5. Gold iewellery can be exchanged either for gold or diamond iewellery,
  6. A refund is applicable within 7 days if manufacturing defect is evident and can’t be repaired or replaced.
  7. Any charges incurred by ROSSELLA in the transactions including, credit card charges will be deductible in the approved refund cases.
  8. ROSSELLA promise (for exchange & upgrade) does not apply for watches, pearl jewellery or custom-made jewellery.
  9. Jewellery can be exchanged only in the same country of purchase.